for Bug Potion Support

Bug Potion provides consistent and responsible support* to all our customers and for the next products

Products manufactured by Bug Potion:


We'll make our best effort to respond to your request within no more than 2 business day.

*To receive support you must have bought the product to us directly or through a third party and need to have an active maintenance subscription.

Support Channels

You can request support through one of the following channels:

JIRA-based support at jira.bugpotion.com

By email to info@bugpotion.com

You can also ask for help from community at answers.atlassian.com


8am—5pm CET, Monday through Friday

Our support team is based in Alicante, Spain (GMT+1)

We may be off hours during Spanish public holidays. (But we try to keep an eye on incoming requests and answer urgent messages during off hours as well.)

Product support includes

  • Answering questions about product functionality.
  • Answering sales-related requests.
  • Investigating support cases related to our products.
  • Suggesting workarounds and configuration changes where applicable.
  • When a defect is identified, scheduling releases based on the latest version of the product. (Please note that you'll need to have an active maintenance subscription to install a new release).
  • Collecting feedback and recording feature requests. (Please note that we don't guarantee that a feature request will ever be implemented.)

Product support not includes

  • Training.
  • Phone support, screen sharing, webinars.
  • Help with programming. (Although we'll be happy to give you pointers to the Structure API documentation.)
  • Support for issues that are not related to our products.
  • Support for non-GA versions (development builds, beta versions) and for versions that have been modified by the customer.
  • Investigating support cases for versions that have reached end of life.
  • Creating patches for previous versions of the product.

Contact Us

The Office